Privacy Policy

Effective Immediately

Marcelo’s Insurance Group Services LLC, doing business as Marcelo’s Insurance (“we,” “our,” or “us”), respects your privacy and is committed to protecting the personal information you provide through our website.

1. Our Commitment: We Do Not Sell Your Personal Information

We do not sell your personal information to anyone. We do not sell your name, address, email address, telephone number, insurance interests, or other personal information to data brokers, advertisers, or other businesses.

We also do not share your mobile telephone number or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information when necessary to respond to your request, provide insurance-related services, operate our business, comply with legal obligations, or work with authorized insurance companies and service providers as described below.

2. Information We Collect

When you use our website or request an insurance quote, we may collect information such as:

Name and contact information, including email address and telephone number.
Insurance products you are interested in, such as auto, home, life, or business insurance.
Information you voluntarily provide in messages, forms, or other communications.
Technical information associated with website use, such as browser type, device information, and pages visited, where collected through cookies or similar technologies.

If you apply for insurance or become a customer, additional information may be collected as necessary for insurance-related purposes.

Please do not submit Social Security numbers, payment card details, or other highly sensitive information through a general website form unless we have specifically instructed you to use an appropriate secure method.

3. How We Use Your Information

We may use the information we collect to:

Respond to quote requests and questions.
Contact you about the insurance products you selected.
Prepare, discuss, or facilitate insurance quotes and applications.
Provide customer service, policy reviews, renewal reminders, and appointment reminders.
Send marketing communications when permitted and, where required, when you have provided consent.
Maintain website functionality, prevent fraud, protect security, and comply with applicable laws.
Maintain records and fulfill regulatory, contractual, and business obligations.

4. When We May Share Information

We do not sell your personal information. We may disclose information when reasonably necessary for legitimate insurance or business purposes, including to:

Farmers Insurance and applicable insurance companies: To obtain quotes, evaluate coverage options, process applications, service policies, or respond to claims-related inquiries.
Authorized service providers: Such as website hosting, customer relationship management, communications, and technology providers that help us operate our business.
Professional advisers and authorities: When needed for legal, regulatory, security, or compliance purposes.
Other parties with your direction or consent: When you ask us to provide information or authorize a disclosure.

Service providers may process information on our behalf to perform their contracted services. We do not authorize them to sell your personal information or use your mobile information for their own promotional or marketing purposes.

5. Text Messages and Communications

If you provide your telephone number, we may contact you about your inquiry as permitted by law. Marketing text messages will be sent only when you have provided the required marketing consent.

You can withdraw SMS consent at any time by replying STOP to a text message. Reply HELP for assistance. Consent to marketing messages is not a condition of purchasing insurance.

See our SMS/Text Messaging Terms & Conditions for additional details.

6. Cookies and Website Technologies

Our website or its service providers may use cookies or similar technologies to support website functionality, understand site usage, and improve performance. The technologies used may depend on the services installed on the website.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Information Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain information for as long as reasonably necessary for the purposes described in this policy, including insurance, business, recordkeeping, legal, and regulatory obligations.

8. California Privacy Rights

Depending on the laws that apply to our business and your information, California residents may have rights to request access to, correction of, or deletion of certain personal information, and to exercise rights concerning its sale or sharing. Certain exceptions may apply, including legal, regulatory, and insurance-related recordkeeping requirements.

We do not sell personal information. To submit a privacy-related request or ask a question about our practices, contact us using the details below.

We will not unlawfully discriminate against you for exercising a privacy right.

9. Children’s Privacy

This website is intended for adults seeking insurance information or services. We do not knowingly collect personal information online directly from children under 13 for marketing purposes.

10. Third-Party Websites

Our website may link to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. The revised version will be posted on this page with an updated effective date.

12. Contact Us

For questions about this Privacy Policy or to submit a privacy-related request, contact:

Marcelo’s Insurance Group Services LLC