Effective Immediately
These SMS/Text Messaging Terms & Conditions apply to text messages sent by Marcelo’s Insurance Group Services LLC, doing business as Marcelo’s Insurance (“we,” “our,” or “us”).
1. Types of Text Messages
Depending on the consent you provide, we may send text messages related to:
Non-marketing messages:
- Responses to insurance quote requests.
- Appointment confirmations and reminders.
- Customer service and insurance-related inquiries.
- Policy review and renewal reminders.
- Follow-up messages related to a request you initiated.
Marketing messages:
- Information about insurance products and coverage options.
- Home and auto bundle quote opportunities.
- Promotional messages about insurance products and services.
Marketing text messages will be sent only when you have separately opted in to receive them, as required by applicable law.
2. Consent to Receive Text Messages
Where separate consent checkboxes are provided, you may choose whether to receive marketing messages, non-marketing messages, both, or neither.
By selecting the applicable checkbox, you authorize Marcelo’s Insurance Group Services LLC to send the corresponding category of text messages to the mobile number you provide.
Providing your phone number or submitting an insurance quote request does not, by itself, constitute consent to receive marketing text messages.
Consent to receive text messages is not a condition of purchasing insurance.
3. Message Frequency and Charges
Message frequency may vary depending on your requests, interactions, and the types of messages you have agreed to receive. Message and data rates may apply, depending on your mobile plan and carrier.
4. How to Opt Out
You may withdraw your consent to receive text messages at any time by replying STOP to a text message. We will process your request in accordance with applicable requirements.
For assistance, reply HELP or contact us using the information provided below.
5. Privacy and Information Sharing
We do not sell your personal information to anyone.
We do not sell or share your mobile telephone number or SMS consent information with third parties or affiliates for their own promotional or marketing purposes.
We may use authorized service providers to deliver and manage text messages on our behalf. We may also disclose information when required by law or as otherwise described in our Privacy Policy.
For more information about our information practices, please review our Privacy Policy.
6. Carrier and Message Delivery Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages. Message delivery may be affected by carrier coverage, network availability, device settings, or other factors beyond our control.
7. Changes to These Terms
We may update these SMS/Text Messaging Terms & Conditions periodically. Any updates will be posted on this page with a revised effective date.
8. Contact Information
Marcelo’s Insurance Group Services LLC
Doing business as Marcelo’s Insurance